South Axholme Academy

Key People

Principal	S Hamilton
Vice Principal (Behaviour, Attendance, Student Welfare and DSL	C Barnes
Vice Principal (Quality of Education and Personal Development)	L Jacklin
Assistant Principal (Inclusion)	C Chancellor
Assistant Principal (Data, Assessment and Progress)	P Forster
Assistant Principal (Teaching and Learning)	R Kerrigher
PA to the Principal	C Tillen
SENDCo	L Sheppard

Chair of Academy Oversight Committee (Governors): S Wilks

Our Communication Pathway

Step 1 – Form Tutor

Your child's Form Tutor should always be your first point of contact. Form Tutors know their students well and can usually help with day-to-day matters, including:

• Attendance and punctuality
• Homework and organisation
• General wellbeing
• Minor pastoral concerns
• Routine communication

Step 2 – Progress and Achievement Leader (Pastoral Leader)

If your concern cannot be resolved by the Form Tutor, or relates to wider pastoral support, behaviour or attendance, please contact your child's Progress and Achievement Leader.

They oversee the pastoral care of students within their year group and work closely with families to ensure every student is well supported.

Step 3 – Assistant Principal

Where concerns remain unresolved, they may be escalated to the relevant Assistant Principal, who will review the matter and work with staff and families to reach an appropriate resolution.

Step 4 – Vice Principal

If further escalation is required, the Vice Principal will become involved to ensure concerns are fully investigated and appropriate actions are taken.

Step 5 – Principal

The Principal is the final stage of the Academy's communication pathway for operational matters where previous stages have not resolved the concern.

Contacting the Academy

The Academy Office is open:

• Monday to Thursday: 8.00am – 4.30pm
• Friday: 8.00am – 4.00pm

To ensure your enquiry reaches the appropriate member of staff, all communications should be sent via:

📧 admin@southaxholme-iet.co.uk

Our administrative team will ensure your enquiry is forwarded promptly to the appropriate member of staff.

Response Times

We aim to acknowledge and respond to enquiries within two working days (48 hours) wherever possible.

Where concerns require escalation beyond the Form Tutor or Progress and Achievement Leader, we aim to provide a response within 10 working days. Occasionally, more complex matters may require additional time to investigate fully. If this is the case, we will keep you informed of progress.

Visiting the Academy

We are always pleased to welcome parents and carers to South Axholme Academy. To ensure the appropriate member of staff is available and able to give you their full attention, all visits to the Academy should be arranged by appointment.

Please contact the Academy Office if you would like to arrange a meeting.

Working in Partnership with Parents

At South Axholme Academy, we believe that the strongest schools are built on strong relationships between home and school. We are committed to listening to our parents and carers, working collaboratively to support every student and ensuring families have meaningful opportunities to engage with Academy life.

Each term, the Principal hosts Principal's Café, providing an informal opportunity for parents and carers to meet with the Principal, hear about developments across the Academy, ask questions, share ideas and provide feedback. These sessions are an important part of our commitment to open communication and continuous improvement.

Details of upcoming Principal's Café events are shared with families via the Arbor App, so please look out for announcements and invitations throughout the year.

We are proud to have achieved the Silver Parentkind Award, recognising our commitment to building positive partnerships with parents and carers and ensuring that parent voice helps shape the future of our Academy. We continue to develop our parental engagement and are now working towards achieving the Gold Parentkind Award.

We greatly value the support of our families and believe that by working together we can provide the very best educational experience for every student at South Axholme Academy.

Parent Portal and Arbor App leaflet